Right of Withdrawal
The ST.G Online Boutique wishes to guarantee maximum satisfaction to its clients.
If, for any reason, the client wouldn’t be satisfied with the order, or if the delivered products wouldn’t be as the same as the ordered ones, he could send the purchased product back within 14 (fourteen) days from the delivery date, in accordance to the rules laid out in article 64 of the Consumers' Code.
The right to withdrawal must be exercised exclusively by the client and under no circumstances by the recipient of a gift.
The return will be authorized after an explicit communication done by ICE sas.
The client may exercise the right to return by sending a written communication to ICE sas at the email address eshop@st-g.it, indicating the order number for which he intends to exercise the right to return and the reason why.
No return of articles purchased will be accepted without the procedure outlined above.
The client can choose autonomously the delivery courier. The client doesn’t need to send the products back by UPS but we recommend him to choose a courier that provides tracking numbers and advice of receipt services.
The client has the full responsibility in the delivery of the goods back to ICE sas.
The payment of the delivery in case of return is in charge of the client.
The client will be refunded after having received the good back. The refund will be done in the same way of the payment of the order or in a different way if requested by the client.
According to what is laid out in the article 67 of the Consumers’ Code, the integrity of the product is an essential condition for exercising the right to withdrawal. For this reason, any product returned by the client which has been used or damaged will not be refunded.
Proof of the integrity of the product will be given by the seal label which must not be removed. Returns without the label will not be accepted.
If, for any reason, the client wouldn’t be satisfied with the order, or if the delivered products wouldn’t be as the same as the ordered ones, he could send the purchased product back within 14 (fourteen) days from the delivery date, in accordance to the rules laid out in article 64 of the Consumers' Code.
The right to withdrawal must be exercised exclusively by the client and under no circumstances by the recipient of a gift.
The return will be authorized after an explicit communication done by ICE sas.
The client may exercise the right to return by sending a written communication to ICE sas at the email address eshop@st-g.it, indicating the order number for which he intends to exercise the right to return and the reason why.
No return of articles purchased will be accepted without the procedure outlined above.
The client can choose autonomously the delivery courier. The client doesn’t need to send the products back by UPS but we recommend him to choose a courier that provides tracking numbers and advice of receipt services.
The client has the full responsibility in the delivery of the goods back to ICE sas.
The payment of the delivery in case of return is in charge of the client.
The client will be refunded after having received the good back. The refund will be done in the same way of the payment of the order or in a different way if requested by the client.
According to what is laid out in the article 67 of the Consumers’ Code, the integrity of the product is an essential condition for exercising the right to withdrawal. For this reason, any product returned by the client which has been used or damaged will not be refunded.
Proof of the integrity of the product will be given by the seal label which must not be removed. Returns without the label will not be accepted.
